Udemy – Complete Guide to Conflict Management in the Workplace 2020-03

Complete Guide to Conflict Management in the Workplace, The truth is that conflict is an inevitable part of work life, and it does not only affect those who are directly involved, it impacts the entire team, department, and organization. How you, and the organization you work for, manage conflict is what ultimately determines the level of productivity and fulfillment you will experience at work. As a manager or business executive, workplace conflict should be a high priority issue because it leads to decreased productivity and high employee turnover.  In fact, research has shown that conflict on the job was cited as the reason people leave their jobs in 50% of cases. And, studies have revealed that the average U.S. employee spends 2.8 hours a week dealing with conflict.

Between those two factors, that is a huge loss of revenue and potential growth.  Conflict at work can be caused by a number of factors, including misunderstandings, miscommunication, perceived threats, personality clashes, a competitive environment, or different values or beliefs. But, the biggest problem caused by conflicts are not the conflicts themselves, but rather the way conflicts are handled—and in many cases not handled at all. Humans are psychologically wired to seek pleasure and avoid pain. So, naturally, we avoid dealing with conflict. The problem is avoiding or mishandling conflicts causes bigger problems with long-term consequences that can be detrimental to our psychological well-being and the success of any team or organization.

What you’ll learn

• Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
• Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
• Use differences of opinion and conflicts constructively, leading to growth and creativity
• Use proven strategies and powerful communication skills to prevent and manage conflict
• Identify warning signs and prevent or minimize conflict before it starts
• Know your conflict management style and how to improve your reactions
• Create a psychologically safe work environment that encourages open communication and trust
• Know when to intervene and how to approach conflict resolution conversations
• Implement the 6 Steps to Conflict Resolution
• Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
• Establish conflict resolution guidelines, procedures, and training for your organization

Who this course is for

• Anyone who wants to learn how to prevent and resolve conflict through effective communication techniques and proven strategies
• Leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff
• Leaders and managers who want to create a low-conflict, high creativity work environment for their employees, departments, and teams

Specificatoin of Complete Guide to Conflict Management in the Workplace

• Publisher : Udemy
• Teacher : Joeel & Natalie Rivera , Transformation Services
• Language : English
• Level : All Levels
• Number of Course : 48
• Duration : 3 hours and 11 minutes

Content on 20233-11

Requirements

• Ability to print worksheet material

Pictures

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Installation Guide

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Quality: 720p

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Download – 929 MB

File size

929 MB