Udemy – IT Service Management (ITSM) Full Course with Certificate 2022-6

IT Service Management (ITSM) Full Course with Certificate. This course teaches you how to transform your IT team from reactive to providing excellent customer service using ServiceDesk Plus software. This software gives you complete visibility into IT issues and gives you central control over them to prevent business interruption.

What you will learn:

• Incident Management: Complete incident lifecycle management using service level agreements (SLAs), built-in automations, and customizable workflows.
• Asset Management and CMDB: Discover and maintain an accurate inventory of all IT assets in a single location. Draw CI relationship maps using a simple drag-and-drop interface to gain a holistic view of your IT infrastructure.
• Service Catalog: Display a wide range of IT services offered, configure category-specific workflows, set approval processes, and define service level agreements to deliver outstanding service to end users.
• Problem Management: Analyzing the root cause of incidents and providing temporary or permanent solutions to reduce recurring incidents.
• Change Management: Configure separate workflows for different types of changes and execute them without impact or risk. Customize your change management process by defining change parameters such as change types, roles, stages, and templates.
• Project Management: Better manage IT projects by dividing them into phases and tasks. Track resource usage using color Gantt charts.
• Service Catalog
• CMDB (Configuration Management Database)
• ITSM solution with ITIL

Who is this course suitable for?

• IT Help Desk Managers
• Senior IT Support Desk Experts
• IT managers
• IT consultants

IT Service Management (ITSM) Full Course with Certificate Course Details

• Publisher:  Udemy
• Instructor:  Mahmoud Elnady
• Training level: Beginner to advanced
• Training duration: 1 hour and 7 minutes
• Number of lessons: 9

Course syllabus in 2023/4

IT Service Management (ITSM) Full Course with Certificate Prerequisites

Course images

Sample course video

Download link

Download file – 511 MB

File(s) password: www.downloadly.ir

File size

511 MB